The error "kepware the installer was unable to find required root certificates exclusive" is not a bug in Kepware itself. It is a symptom of an outdated or misconfigured Windows certificate store. In an era of increasing cybersecurity standards (IEC 62443, NIST SP 800-53), root certificate validation is a mandatory security control.
Ensure Windows Update is functioning. You can force a specific update for certificates: The error "kepware the installer was unable to
Many admins disable these to "harden" the system, but it frequently breaks installers for signed drivers and industrial software. Summary for Success Ensure Windows Update is functioning
C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\bootstrap.log Look for entries like CheckRootCert, GlobalSign Failed to pinpoint the missing authority. Common Scenarios and Troubleshooting Common Scenarios and Troubleshooting If you cannot use
If you cannot use Windows Update, follow these steps to manually trust the installer: Right-click the Kepware .exe installer. Select Properties > Digital Signatures .
: Sometimes the installer tries to verify the certificate online; ensure a firewall isn't blocking access to certificate revocation lists (CRLs). Google Groups Advanced Troubleshooting